terms
Bookings and payments
Bookings for garment hire are confirmed once the full payment has been made via our online checkout, the client has agreed to these Terms and Conditions by checking the confirmation box at checkout, and a valid card has been securely stored on file in accordance with the "Card on File & Authorisation to Charge" section below. Clients are required to create an account to complete a hire booking.
Her Fashion Hire reserves the right to cancel a booking if:
- The full payment is not made
- Client information has not been provided
- A valid card has not been successfully stored on file
- A garment is damaged or is delayed by Aus Post
If Her Fashion Hire is responsible for cancelling a booking and payment has been made, the client will receive a full refund.
Getting your garment to you in time for your event is our number one priority. The standard rental period is 4 days, and we aim to have your garment with you from the very start of that period, so you have it in hand well before your event. To help us guarantee this, clients must select their event date as the second day of their hire period, giving a buffer day before the event in case of any delivery delays, plus time afterwards to arrange the return. All rentals must be returned on the next business day following the end of the rental period. Bookings that do not allow for this buffer are made at the client's own risk, and Her Fashion Hire will not be liable if the garment does not arrive in time for an event as a result.
We do not take responsibility for orders where an incorrect address has been provided. If you have supplied an incorrect address you will not be entitled to a refund/credit of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to Her Fashion Hire.
Card on File & Authorisation to Charge:
Instead of collecting a refundable cash bond, Her Fashion Hire securely stores the client's payment card on file via our payment processor, Stripe, as part of completing a hire booking through our online checkout.
By completing a hire booking and agreeing to these Terms and Conditions, the client provides express authorisation for Her Fashion Hire to charge the card held on file for any of the following, where Her Fashion Hire has assessed that the charge is warranted:
- Late return fees, as set out in the Late Fees section
- The cost of repair, or any additional professional cleaning beyond what is already included in the hire fee, required to remove stains, marks, or damage beyond reasonable wear and tear
- The full recommended retail price (RRP) of a garment that is lost, stolen, permanently damaged, or otherwise beyond repair
These charges are reviewed and initiated by Her Fashion Hire after the garment has been returned and inspected, and may be processed after the client has left our website or app and is no longer actively engaged in the checkout process (an "off-session" charge). Charges will only be made where a garment is returned late, damaged, lost, or otherwise in breach of these Terms and Conditions, and will not exceed the actual cost reasonably incurred by Her Fashion Hire as a result.
The amount charged will be determined based on: our published late fee schedule; a quote or invoice for repair or professional cleaning; or the garment's recommended retail price, as applicable. Where the cost incurred exceeds what can be charged to the card on file, or the charge is declined, the client remains liable for the outstanding balance and Her Fashion Hire may pursue recovery by other means, including those outlined in the Late Fees section.
*Please note we take videos/photos of the condition of each garment prior to pick-up/post dispatch. This record is kept and may be referred to when assessing any claim for damage, loss, or late return, and forms part of our record of the condition against which any charge is assessed.
No card details are stored by Her Fashion Hire directly; all card information is stored securely by Stripe in accordance with its terms and applicable card network rules. The client's agreement to these Terms and Conditions, together with our booking records, is retained as evidence of the client's consent to this arrangement.
Cancellations, refunds and store credits
Her Fashion Hire does not offer store credits for cancellations made within 7 business days of the scheduled hire date. In these circumstances, clients may only be entitled to an exchange, subject to garment availability and time constraints.
Cancellations made at least 7 business days prior to the scheduled hire date are eligible for a store credit valid for 12 months from the date of issue.
Refunds and store credits will not be provided where a client has collected or taken home a garment following a try-on appointment and subsequently decides they no longer wish to hire it. In these circumstances, an exchange may be offered, subject to availability. If the replacement garment is of a higher value, the client must pay the difference in hire cost.
All garments are thoroughly inspected prior to collection or dispatch. To be considered for a refund due to a garment being faulty or unwearable, the client must notify Her Fashion Hire immediately and provide clear photographic evidence of the issue. The garment must be returned in person within 3 hours of collection or posted via Express Post within 12 hours of receiving the garment. is of a higher value, the client must pay the difference in hire cost.
A garment may be considered faulty or unwearable if it contains: Significant rips or tears in seams; Large holes in the fabric; Broken straps; or Broken zippers.
Her Fashion Hire records the condition of all garments prior to each rental and reserves the right to refer to this evidence when assessing refund or damage claims.
Refunds, credits, and exchanges are not available for sizing issues. Clients are responsible for reviewing garment measurements and sizing information before booking. For local collection bookings only, an exchange may be offered if the garment is returned within 3 hours of collection. Postal orders are not eligible for size-related exchanges, refunds, or credits.
In line with standard practices for designer and formalwear hire businesses, Her Fashion Hire does not offer refunds unless a garment is deemed faulty or unwearable by Her Fashion Hire.
Store Credits
Store credits do not include postage costs. Any postage fees applicable to a future booking must be paid separately by the client.
If a store credit is used towards a garment with a higher hire fee than the original booking, the client must pay the difference.
Returning the outfit
All local rentals must be returned via local drop-off at our Blackburn North location on the next business day after the booking date, unless otherwise arranged with Her Fashion Hire.
All postal rentals must be returned through Australia Post over the counter by 4:00pm on the return date specified in the booking confirmation.
Postal rentals must be returned in the prepaid mailer provided by Her Fashion Hire.
All postal returns must be lodged over the counter at Australia Post. Returns placed in street posting boxes or parcel lockers will not be accepted as proof of return.
Late Fees
Late fees will apply if a garment is not returned by the required return time, with $10 being charged each day the hire is not returned. By accepting these Terms and Conditions, the client acknowledges and authorises that any applicable late fees may be charged to the card held on file, in accordance with the Card on File & Authorisation to Charge section above.
Her Fashion Hire reserves the right to charge additional fees where a late return results in the loss of a subsequent booking.
Failure to pay outstanding fees may result in the matter being referred for debt recovery or legal action. Any reasonable costs incurred by Her Fashion Hire in recovering unpaid amounts may be payable by the client.
Garment care and damages
Her Fashion Hire professionally cleans all garments between rentals. Depending on the garment and manufacturer's recommendations, items may be hand washed or dry cleaned.
Clients are required to take care of all garments during the rental period. We ask that clients are cautious around food, beverages, makeup, fake tan, jewellery, perfumes, and any items that may cause staining, pulling, snagging, or damage to delicate fabrics such as knitwear, silk, sequins, and embellished materials.
All garments stocked by Her Fashion Hire are rental garments and have been worn previously. While we take great care to maintain the quality of our collection, reasonable signs of wear and tear may be present. Wear and tear may include, but is not limited to, small marks, loose threads, pilling, fabric pulls, fluff, or minor water marks from steaming. These are considered normal for rental garments and do not qualify for a refund or credit.
By booking with Her Fashion Hire, the client agrees not to wash, dry clean, iron, alter, repair, or tumble dry any garment. Steaming is permitted unless otherwise advised. If a garment is damaged during the rental period, the client must notify Her Fashion Hire immediately and must not attempt to repair, clean, or alter the garment. Any required action will be determined upon inspection of the returned garment.
The client is responsible for the cost of any repairs required as a result of damage occurring during the rental period. Where a garment is deemed by Her Fashion Hire to be beyond repair, permanently stained, significantly damaged, lost, stolen, or otherwise unsuitable for future hire, the client will be liable for the full recommended retail price (RRP) of the garment.
Where the full RRP replacement cost is paid, ownership of the damaged garment may be transferred to the client upon request. Any postage costs associated with returning the garment to the client will be the responsibility of the client.
Her Fashion Hire reserves the right to charge repair, cleaning, replacement, or compensation costs to the card held on file, in accordance with the Card on File & Authorisation to Charge section above.
If a damaged garment is available to be collected by the client after payment of the replacement fee, it is the client's responsibility to arrange collection. If the garment remains uncollected for more than 14 days after notification, and multiple attempts have been made to contact the client, Her Fashion Hire reserves the right to dispose of the garment without further notice.
Express postage
Her Fashion Hire uses Australia Post express shipping for customers.
If a customer requests postage, a delivery expense of $15 will be added to the rental price each way.
The hire period starts from the start date selected by the client at booking, regardless of the exact time the carrier attempts delivery.
We are not held responsible if an incorrect address is provided.
Because getting your garment to you on time for your event matters most to us, we ask customers to book 4+ business days in advance and select their event date as the second day of their hire period, to give the best possible buffer against Australia Post delays. Delivery times with Australia Post are outside of our control — before booking, we recommend checking estimated delivery times using the Australia Post delivery calculator, shipping from our postcode 3130 to your own. While we do everything we can on our end, we are not liable for delays caused by Australia Post itself.
If postage is selected, a prepaid Express Shipping return satchel is included with your garment, so all you need to do after your event is place the garment back in the satchel and take it to the post office. The item must be returned in this satchel to the post office by 4pm the next business day after the event. This parcel must be handed over the counter at Australia Post to obtain a lodgement receipt.
Garments not returned before 4pm the following business day after their event will incur a $10 late fee for each day that the return is behind schedule, chargeable to the card held on file.
Pickup and drop off
We offer pick-ups and drop-offs as an alternative to postage for local customers. Postage is offered Australia wide.
Customers may collect/return the item they are hiring at the address and time specified by Her Fashion Hire located in Blackburn North 3130 Melbourne.
If an item is returned later than the specified time (following business day after the event), a $10 late fee for each day that the return is behind schedule will be charged to the card held on file.
Try-ons
Try-ons are requested through our website. Clients may request up to three dresses per try-on and are encouraged to include their event date with the request, so that we can check availability and avoid wasting the client's time on garments that would not be free for their date. Her Fashion Hire will check availability for the requested try-on date and do our best to ensure the requested garments are available, however availability can change at short notice, for example due to last-minute hire bookings. Her Fashion Hire will review each try-on request and confirm it directly with the client, at which point a $10 try-on invoice must be paid to secure the appointment at our Blackburn North location. Clients are welcome to try on as many garments as possible within their 30-minute try-on appointment, however this is limited to the garments available on the day of the try-on and for the client's event date.
If a client proceeds with a garment hire following their try-on appointment, the try-on fee is redeemable against the hire price for up to 48 hours following the appointment time. The client will be sent a $10 off code to redeem at checkout when booking their hire.
If a client cancels their try-on appointment, fails to attend their appointment, or chooses not to hire a garment, the try-on fee is non-refundable.
Try-on appointments are supervised in person by Her Fashion Hire. If any damage occurs during a try-on appointment, the client will be notified at the time and any resulting cleaning, repair, or replacement cost will be addressed directly with the client, in the same manner as damage occurring during a rental period (see the Garment Care and Damages section). As try-on appointments are supervised, saving a card on file is not required to attend a try-on; a card will only be required if the client proceeds to a hire booking.
Clients are requested not to attend try-on appointments wearing makeup, fresh fake tan, excessive body products, or anything that may transfer onto garments. Any staining or damage caused during a try-on appointment may result in cleaning, repair, or replacement charges being applied to the client.
Refunds, credits, and exchanges will not be provided where a client hires a garment following a try-on appointment and subsequently decides they no longer wish to wear it.
If approved by Her Fashion Hire, an exchange may be offered subject to garment availability. Where the replacement garment has a higher hire fee, the client must pay the difference in price.
Legal liability
Her Fashion Hire is not responsible for delays caused by Australia Post. All postal rentals are dispatched using Express Post. It is the client's responsibility to place their booking with sufficient time for delivery prior to their event.
Refunds will not be provided where a garment arrives later than Australia Post's estimated delivery timeframe, provided Her Fashion Hire has dispatched the garment within a reasonable timeframe and supplied valid tracking information. Where Her Fashion Hire has advised that a booking is considered last-minute or that delivery may be at risk due to timing constraints, the client accepts this risk when proceeding with the booking.
Where Her Fashion Hire has advised that a booking is considered last-minute or that delivery may be at risk due to timing constraints, the client accepts this risk when proceeding with the booking.
If tracking information confirms that the garment was lodged by Her Fashion Hire within an appropriate timeframe, Her Fashion Hire will not be liable for delays, delivery issues, or service disruptions caused by Australia Post or any third-party courier.
If a postal rental does not arrive in time for the client's event due solely to delays caused by Australia Post, the client may be eligible for a store credit excluding postage costs, provided: The booking was not a last-minute booking made against the advice of Her Fashion Hire; The garment remains unworn and unused; Her Fashion Hire is notified immediately upon delivery; and The garment is returned via Express Post within 24 hours of delivery, with proof of lodgement supplied.
If the above conditions are not met, no store credit, refund, or compensation will be provided.
Refunds, credits, or exchanges will not be provided for change of mind, incorrect sizing, or cancellations made within 7 business days of the scheduled hire date. Please refer to the Cancellation, Refunds & Store Credits section for further information.
To the fullest extent permitted by law, Her Fashion Hire's liability is limited to the hire fee paid by the client and does not extend to indirect losses, consequential losses, event costs, accommodation costs, travel expenses, or any other costs incurred as a result of delivery delays, garment issues, or booking cancellations.